Refund Policy
Last Updated: September 22, 2023
At Oxystays by Ekdant Holiday Home, we are committed to providing you with the best experience when booking Villas and Properties. We understand that sometimes plans may change, and you may need to request a refund. This Refund Policy outlines our guidelines for refunds, cancellations, and booking modifications. Please read this policy carefully to understand your rights and responsibilities when using our platform.
1. Booking Cancellations
1.1 Refund Eligibility: The eligibility for a refund and the amount you may receive depends on the host's cancellation policy, which is displayed on the property listing at the time of booking. We offer three standard cancellation policies:
a. Flexible: Full refund for cancellations made 48 hours or more before check-in. If the guest cancels less than 48 hours before check-in, the first night and the cleaning fee are non-refundable.
b. Moderate: Full refund for cancellations made five days or more before check-in. If the guest cancels less than five days before check-in, the first night and the cleaning fee are non-refundable.
c. Strict: A 50% refund for cancellations made seven days or more before check-in. No refund for cancellations made less than seven days before check-in.
1.2 Cancellations by Hosts: In the event that a host cancels a reservation, we will provide a full refund to the guest, and the host may incur penalties as outlined in our Host Guidelines.
1.3 Extenuating Circumstances: In exceptional cases, such as natural disasters or unforeseen events, Oxystays may grant refunds or credits at our discretion. We will evaluate these situations on a case-by-case basis.
2. Modifications and Change of Plans
2.1 Modifications by Guests: Guests can modify their reservations, including changing dates or the number of guests, within the limits of the host's cancellation policy. Any additional costs or refunds will be calculated based on the new reservation details.
2.2 Modifications by Hosts: Hosts can modify or cancel a reservation based on their availability and policies. Guests will be notified of any changes, and refunds will be processed as per the host's cancellation policy.
3. Requesting a Refund
3.1 Refund Requests: To request a refund, you must contact Oxystays customer support at [email protected] or through the platform. Please provide your booking details and a reason for the refund request.
3.2 Refund Processing: Once your refund request is received, we will review it based on the applicable cancellation policy and circumstances. Refunds will be processed back to the original payment method, and the timing of the refund may vary depending on your payment provider.
4. Non-Refundable Fees
4.1 Cleaning Fees: Cleaning fees are non-refundable unless stated otherwise in the host's cancellation policy.
5. Disputes and Resolution
5.1 Dispute Resolution: If there is a dispute between a guest and a host regarding a refund, Oxystays may mediate the issue and make a final determination based on our policies and guidelines.
6. Changes to this Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on our website, and the date of the last revision will be updated accordingly.
By using Oxystays, you acknowledge that you have read, understood, and agreed to this Refund Policy. It is your responsibility to review this policy periodically for updates and changes.